Calm Spaces Terms and Conditions 

 

Decluttering and Professional Organising Service

 

• At Calm Spaces we believe in, and practice a client lead approach. This means working at your pace and in a style that you are comfortable with.

• We value our client relationships and provide a supportive, non judgemental working environment.

• We will review how we are working together regularly and make any changes necessary.

• We always aim to help you achieve your goals within the time frame set, but ultimately you set the pace and accept responsibility for what we achieve within the time frame.

• We will support you in making decisions about whether to keep or let go of your possessions and the best way for you to do that.

• All decisions are yours.

• We will listen to how you would like your home to function for you and help you to achieve this.

• We can work with you to decided the best storage solutions for you home.

• We cannot organise other members of your household’s belongings without them being present and giving their consent.

• We cannot work in spaces that do not belong to you.

• We cannot remove items from your home for recycling, donations or waste. We can help you to find options for this.

• We cannot value or sell your items for you. We can assist you with setting up accounts on selling sites such as Ebay and Vinted.

• We will treat your home with the upmost care and respect and will never remove or take items from your home.

 

Confidentiality

 

• All client information and personal data is treated as strictly confidential and will not be shared. 

• Notes taken during our time together are solely for my reference and efficiency. 

• I may refer to examples of my work, where it is helpful in sessions with clients. I am mindful to preserve privacy and only give relevant, anonymous details.

• Our time together and anything discussed during this time will be treated as strictly confidential. 

 

Booking and Payment

 

• A 50% deposit is required when booking to confirm your session.

• Payment of the outstanding balance is required before you session. 

• Payment instructions will be provided on your invoice. 

• A lunch break will be taken during sessions of four or more hours. This time will be decided in advance and you will not be billed for this. All other face-to-face time I spend with you (including breaks) is billed.

 

Cancellations and Rescheduling 

 

• We understand that things happen and sometimes cancelling or rescheduling is unavoidable. 

• If you need to cancel less than five working days in advance your deposit will not be refunded.

• In that case of Calm Spaces needing to cancel or reschedule a session, we will offer an alternative session.

 

Travel and Expenses 

 

• Travel costs within a 40 mile radius of MK45 are included.

• Travel costs outside a radius of 40 miles of MK45 will be discussed and agreed in advance.

• Additional expenses such as parking fees and congestion charge will be discussed and agreed in advance.

 

Client Responsibilities

 

• Please ensure that all areas we will be working in are safe and free from hazards.

• Pets must be kept securely our of working ares for the duration of our sessions.

• Expensive or fragile items must be secured outside the working area, as Calm Spaces cannot accept liability for accidental damage or lost or misplaced items. 

• A smoke free working environment is required. 

 

Safety

 

• The clients full name, address and contact details will be shared with a nominated safety contact before every in person session. These details will be used solely for safe practice reasons and will not be used or shared for any other reason.

• I will require an emergency contact for you. This will only be used or shared in case of an emergency during our session.

• Calm Spaces reserves the right to end any session if the organiser feels unsafe or for any breach of the terms or conditions. No refund will be given.

 

Data Protection

 

• Personal data is collected and held in accordance with UK GDPR and the Data Protection Act 2018.

• Your personal data is used solely to provide our services and will never be sold. 

• Your personal data will never be shared outside of the circumstances outlined in these terms and conditions.

• You have the right to access, correct or delete your personal data at any time.

 

Liability

 

• Calm Spaces holds Public Liability Insurance and takes all reasonable care in your home. A copy of this certificate is available on request.

 

Client Acknowledgement 

 

These term and conditions form a legally binding contract between Calm Spaces (the business) and the client (you). Your statutory rights under the Consumer Rights Act 2015 are not affected.

By signing, you agree that you have read, understood and agreed to these terms and conditions in full: